Refunds, returns and exchanges – Aardae
  • What is the return process?
 
You can get in touch with our Customer Service by writing to us at care@aardae.com and include the following details in your enquiry:
- Order Number
- Name of the Item, and
- Reason for return
 
  • What is the return and exchange policy?
 
Aardae allows for returns and exchanges if your products are damaged,missing or incorrect items delivered. All returns and exchanges are subject to a 30-day return and exchange policy subject to the following terms and conditions:
 
- Item must be in its original purchase condition - packaging must be unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping costs associated with the return of the product will not be covered by Aardae
- Your rights under any applicable consumer law are additional to and not affected by Aardae’s return and exchange policy above.
 
  • What is the cancellation policy?
 
Aardae allows for cancellation if you've changed your mind about a product within 1 hour of your order placement.
 
Met all the requirements? You can contact our Customer Service Team by writing to us at care@aarde.com. State your issue as 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
 
  • What would I do if I had an allergic reaction?
 
If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team  by writing to us at care@aarde.com who can help you.
 
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
 
Our Customer Service Team may also ask for:
- Image/Copy of your Invoice
- Photos of the product; and
- Photos of the affected area
 
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
 
  • What if my item was missing, incorrect, damaged, or faulty?
 
We're sorry you received a parcel with damaged, incorrect, or missing items! Let us know by contacting our Customer Service Team so that we can make things better. Please write an email to care@aardae.com by stating the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item' within 24 hours of delivery.
 
Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
- Picture and Video of the parcel
 
Please do not dispose of or throw away any of the items you're writing about! Aardae may arrange to collect the product.
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