You can get in touch with our Customer Service by writing to us at care@aardae.com and include the following details in your enquiry:

- Order Number

- Name of the Item, and

- Reason for return

 

• What is the return and exchange policy?

 

Aardae allows for returns and exchanges if your products are damaged,missing or incorrect items delivered. All returns and exchanges are subject to a 30-day return and exchange policy subject to the following terms and conditions:

 

- Item must be in its original purchase condition - packaging must be unused, unmarked and not defaced in any manner.

- Items purchased as part of a set or a multi-item pack must be returned as a whole set.

- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

- Shipping costs associated with the return of the product will not be covered by Aardae

- Your rights under any applicable consumer law are additional to and not affected by Aardae’s return and exchange policy above.

 

• What is the cancellation policy?

 

Aardae allows for cancellation if you've changed your mind about a product within 1 hour of your order placement.

 

Met all the requirements? You can contact our Customer Service Team by writing to us at care@aarde.com. State your issue as 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.

• What would I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team  by writing to us at care@aarde.com who can help you.

 

Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:

- Your order number

- The full name of the product that caused an allergic reaction; and

- A detailed description of the symptoms experienced

 

Our Customer Service Team may also ask for:

- Image/Copy of your Invoice

- Photos of the product; and

- Photos of the affected area

 

Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.

 

• What if my item was missing, incorrect, damaged, or faulty?

 

We're sorry you received a parcel with damaged, incorrect, or missing items! Let us know by contacting our Customer Service Team so that we can make things better. Please write an email to care@aardae.com by stating the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item' within 24 hours of delivery.

 

Please also include the following details in your form:

- Image of the Item/Parcel(s) received

- Name of Item

- Order Number

- Picture and Video of the parcel

 

Please do not dispose of or throw away any of the items you're writing about! Aardae may arrange to collect the product.