You can get in touch with our Customer Service by writing to us at firstname.lastname@example.org and include the following details in your enquiry:
- Order Number
- Name of the Item, and
- Reason for return
What is the return and exchange policy?
Aardae allows for returns and exchanges if your products are damaged,missing or incorrect items delivered. All returns and exchanges are subject to a 30-day return and exchange policy subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Shipping costs associated with the return of the product will not be covered by Aardae
- Your rights under any applicable consumer law are additional to and not affected by Aardae’s return and exchange policy above.
What is the cancellation policy?
Aardae allows for cancellation if you've changed your mind about a product within 1 hour of your order placement.
Met all the requirements? You can contact our Customer Service Team by writing to us at email@example.com. State your issue as 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
What would I do if I had an allergic reaction?
If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team by writing to us at firstname.lastname@example.org who can help you.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- Image/Copy of your Invoice
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
What if my item was missing, incorrect, damaged, or faulty?
We're sorry you received a parcel with damaged, incorrect, or missing items! Let us know by contacting our Customer Service Team so that we can make things better. Please write an email to email@example.com
by stating the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item' within 24 hours of delivery.
Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
- Picture and Video of the parcel
Please do not dispose of or throw away any of the items you're writing about! Aardae may arrange to collect the product.